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World’s top BPO decision-makers expected in Cape Town for Global Sourcing Summit
27 September 2018
Business Process Outsourcing (BPO) professionals from across the world are expected in Cape Town for the inaugural GSA Global Sourcing Summit & Awards next week.
Organised in partnership with BPeSA, the City’s special purpose vehicle responsible for growing BPO in Cape Town, the summit takes place at the Cape Town International Convention Centre from 1 – 2 October 2018. Delegates will discuss and debate the latest trends and predictions affecting the industry and provide tangible insights into subjects such as customer experience, robotics process automation, digital transformation and innovation. Read more below:
The GSA Global Sourcing Summit will be opened by the Executive Mayor of Cape Town Patricia de Lille and conclude with an awards ceremony, where South Africa has been shortlisted for the ‘2018 Global Destination of the Year’ award. Keynote speakers include former Finance Minister and South Africa’s Special Investment Envoy, Trevor Manuel, and Zondwa Mandela, Founding Director of the Mandela Legacy Foundation.
Cape Town hosts the majority of South Africa’s BPO industry companies and continues to attract business from top firms across Europe, the United States and Australia.
The BPO sector is experiencing massive growth in South Africa with almost 40 000 people, mostly between the ages of 18-30, employed. Although the majority of roles in the BPO sector are Contact Centre Agents, there are other career opportunities in Operations, HR/Training, Sales & Marketing, Workforce Management, Finance, Technical/IT, Administration and Facilities Management.
In 2016, South Africa was named ‘Offshoring Destination of the Year’ at the GSA Awards in London. South Africa also received the National Outsourcing Association’s (NOA) Skills Development Project of the Year award in 2014, the European Outsourcing Association’s (EOA) Offshoring Destination of the year award in 2013, and the NOA’s Offshoring Destination of the year award in 2012.
For more information on the summit and to register, visit http://www.bpesa.org.za/registration/.
