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South Africa named 'Global Sourcing Destination of the Year'
4 October 2018
South Africa has been named the “Global Sourcing Destination of the Year” at the 2018 Global Sourcing Association (GSA) awards.
The awards ceremony took place at the conclusion of the inaugural two-day GSA Global Sourcing Summit in Cape Town on Tuesday, 2 October 2018.
Cape Town hosts the majority (about 60%) of South Africa’s business process outsourcing (BPO) companies and continues to attract business from top firms across the globe.
The BPO sector is experiencing massive growth in South Africa with almost 40 000 people, mostly between the ages of 18-30, employed in the sector. Although the majority of roles in the BPO sector are Contact Centre Agents, there are other career opportunities in Operations, HR/Training, Sales & Marketing, Workforce Management, Finance, Technical/IT, Administration and Facilities Management.
In 2016, South Africa was named ‘Offshoring Destination of the Year’ at the GSA Awards in London. South Africa also received the National Outsourcing Association’s (NOA) Skills Development Project of the Year award in 2014, the European Outsourcing Association’s (EOA) Offshoring Destination of the year award in 2013, and the NOA’s Offshoring Destination of the year award in 2012.
