4 100 new international-facing call centre jobs in Cape Town thus far this year

This weekend, the City’s Mayoral Committee Member for Economic Growth, Alderman James Vos, joined a group of schoolchildren for a ‘BPO bootcamp’ highlighting career opportunities in Cape Town’s booming call centre industry. Read more below:

The programme commenced on 1 October 2022 and will run through to January 2023 with a goal to train Grade 11s and matriculants at 40 schools.

‘Thanks to the City’s investment into skills development and promoting Cape Town as an ideal call centre hub via our industry partner, CapeBPO,the metro has indeed become a world-renowned and sought-after destination for Business Process Outsourcing (BPO) companies. It’s important that we expose young Capetonians to the opportunities that await them in this industry,’ said Alderman Vos.

The bootcamp sees the pupils taken through a three-day work readiness programme with contact centre operators on hand to share information about potential learnerships.

For the second consecutive year, executives from Australia, Canada, France, Germany, Italy, Spain, the UK, and the USA said South Africa was ‘the most favoured offshore CX delivery location in 2022’ in the annual Ryan Strategic Advisory Front Office BPO Omnibus Survey. Cape Town and the Western Cape are the most sought after location for offshore CX delivery in the country and in the past year has improved its market share to 65% of all delivery in South Africa.

‘Between January and September this year, 4 100 new international-facing call centre jobs have been created in Cape Town. And even more offices are scheduled to open in the last months of 2022. We have helped to hone talent in this city and global businesses are recognising it,’ he said.

The City funds several skills development programmes, including the Cape Skills and Employment Accelerator project. Launched a year ago, the project has trained thousands of unemployed and previously disadvantaged individuals for the BPO sector.

‘The City is proudly directing more funding towards the Cape Skills project so that more Capetonians can access those opportunities and to see this economy reach new heights,’ said Alderman Vos.

To apply for a spot in the programme, register on the Skills Portal platform.

Successful applicants are then selected for a 12-month programme with CapeBPO, during which time they will receive accredited training, a monthly stipend allowance and workplace experience at employer sites in Cape Town.